Returns Policy

Returns Policy

At Clevorax Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return:

• Items must be unused, unworn, and in original condition
• Products must include original packaging, tags, and accessories
• Return request must be submitted within 15 days of delivery
• Proof of purchase or order confirmation is required

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by customer handling
• Personal care items or opened perfumes
• Customized or personalized products
• Clearance or final sale items

Return Process

1. Contact our support team with your order number and reason for return
2. Our team will review your request and provide return instructions
3. Ship the item back to the provided return address
4. Once inspected and approved, your refund or exchange will be processed

Refunds

• Approved refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the item arrived damaged or incorrect
• Refund processing may take 5–10 business days depending on your payment provider

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos for quick assistance.

Contact Us

For return or refund requests, please contact our customer support team through our website contact form or support email.